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Policies and Terms of Use

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Acceptable Use PolicyLeprechaun3

DWLI Hosting Acceptable Use Policy (revised 2012) Dundee Internet Services, Inc. is a permission-based email service provider: Our Goal – to facilitate email communication with timely and relevant triggered and /or sequential messages to one subscriber or millions, providing easy to use self-help subscription management tools to track and evaluate subscriber interaction with you.

Our Acceptable Use Policy is as follows:

 Short version:

We do not accept contracts from known spammers, and do not tolerate the use of our systems for the sending of unsolicited commercial email (UCE). Accounts found to intentionally violate this AUP are subject to immediate termination. Additional fees or penalties may be charged. If you intend to use our system to send UCE, go away now…we do not want your business.

Long version:

Each DWLI Hosting customer, is required to sign our Acceptable Use Policy (AUP). For all intents and purposes the AUP is considered signed, when customer signs the Dundee Internet Services Lyris ListManager™ Hosting Contract. Willful and intentional violations of the Acceptable Use Policy are cause for immediate account termination. Additionally each customer must follow what is considered good mailing practices for email lists: Customer must ensure that all lists hosted only accept new subscriber listings where the subscribers have been added to the mailing list either by:

A closed loop confirmed-opt-in (sometimes referred to as ‘double-opt-in’) process; or

A paid subscription; or

A private subscription consisting only of organizational members

Customer must ensure that all lists hosted have, use, and publicize in all mailings a clear and easy-to-use unsubscribe instructions.

Customer must not use an “opt-out” subscription process, i.e., subscriptions that automatically subscribe a user unless they uncheck a box (opt-out) on your web site forms.

Do not rent, trade, or buy address lists. However, we recognize there are circumstances, where email addresses not originally confirmed by your company may be used. (I.e. a company merger or company sale) It is acceptable in most cases to write an introductory paragraph that explains how you procured the addresses and why you are mailing to them. Contact DWLI Hosting  (734-529-5331) or before using these options and ensure Email Best Practices.

The complaint rate (“feedback rate”) should not exceed the accepted industry standard at the time of transmission. It is the Customer’s individual responsibility to maintain the then-current industry standard (For example as of this writing the industry standard for complaint rates is less than .1% (1/1000) on a per Email/Internet Service Provider basis.

Customers are obliged to comply with all relevant Federal, State or Other anti-spam laws and Statutes. This includes, but is not limited to:

Don’t “harvest” email addresses from the Internet or generate them via a “dictionary” process for commercial mailing purposes.

Don’t send commercial email via a computer that you don’t have proper authorization to use.

Don’t falsify or obscure the header information in your commercial email messages; always use a valid From: address and an accurate, non-misleading Subject: line.

Include a valid postal mailing address and a functioning opt-out mechanism in every commercial email message you send.

Don’t continue to send email to a recipient who has opted-out of your list.

If you send adult content (i.e., sexually explicit material), use a warning label of that fact in your subject line.

Fees and Penalties

We reserve the right to levy a cleanup charge for SPAM (complaints) generated when email Best Practices is not followed. Complaints may include, but is not limited to individual reports e-mailed to, third-party ISP complaint notifications, notification from anti-spam organizations such as “SpamCop” and any internal heuristic research performed.

Upon receiving a complaint, DWLI Hosting  will notify Customer of said complaint and investigate the legitimacy of the complaint. If Customer does not take immediate corrective action to remedy the situation, Dundee Internet reserves the right to suspend Customer’s service until Customer has resolved the situation to Dundee Internet’s satisfaction, and at DWLI Hosting sole discretion.

Excessive, Widespread and/or Repeated Violations

According to Dundee Internet’s No-Spam Policy, DWLI Hosting  may immediately terminate the account of any Customer found to be involved in a non-compliant marketing campaign or other widespread or repeated violations of the our Service Terms and Conditions.

Privacy Policy

At Dundee Internet Services, Inc, we recognize that privacy is important. This Policy applies to all of the products, services, and websites, offered by Dundee Internet Services, Inc.

 This privacy statement is designed to help you understand how we use and safeguard the personal information you provide to us. This privacy statement describes the practices of Dundee Internet Services, Inc.

 Information is collected in various ways. Information we collect is used to answer technical support issues, fill orders, issue referral credits, invoice accounts, update records, and analyze the efficiency of our services, including list services, web services, internet connection services and email services. We do not sell, share or rent this information to anyone. Access to collected or given information is limited to the actual customer (such as access to their list subscribers) and the Dundee Internet Service representative responsible for the area that access is needed (accounting, technical support, sales, etc)

 Our values are confirmed by our practices by the nature of our list product(s) which is based on permission-based contact. Be assured we handle the personal information you entrust to us with the highest regard.

 If you have any questions about this Policy, please contact us through our website or write to us at Dundee Internet Services, PO BOX 102, Dundee MI 48131.

Information we collect and how we use it:

Information you provide – When you sign up for a Dundee Internet service that requires registration by phone or an order form on line or in person, we ask you for personal information (such as your name, Company name, email address and at times an account password). For some services, such as web hosting and list hosting, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We request this information so that we can answer your pre-sales questions, inform you of important company or product news, fulfill your orders, and provide ongoing product support. We store this personally-identifiable information on our own secure servers, and we retain it for our permanent company records.

By filling out an on-line order form we record your name, company, email address and phone number.

If you choose to subscribe to one our company-sponsored email lists, we record your email address.

With all service subscribers, we record your name, company, emails address, phone number and accounting and billing information.

Additionally if you are a list subscriber to a third party list that is hosted by Dundee Internet, when you open an email announcement you receive through our server, we may record that event and/or any URLs when you click on or within the message received. This information is available to the “list owner” as described in our list hosting contract(s) with them.

We may record which pages you visited on our website

If you choose to submit an emailed tech support question, your question may become part of a publicly-available archive of tech support questions and answers. Your name and email address are kept confidential in our internal, restricted-access archive of tech support questions and answers.

All information we request is used to answer your pre-sales questions, inform you of important company or product news fulfill your orders, and provide ongoing product support. Personally-identifiable information is filed in paper form in a locked secure office. On computer information is stored on our own secure servers, which we retain for our permanent company records.

The non-personally-identifiable information collected includes information that is typical collected by the internet including web logs, browser and processor type, IP address, and the Web site visited statistics. We may also track the pages visited within our site. We use this information in aggregate to understand our visitors better, and to learn which sections of our site are most and least popular. We store this information on our own secure server which may be replaced by more recent data at irregular intervals. .

At times prospective customers request references of existing customers. In such cases, we may contact you for permission to provide your name as a reference. We will not divulge your contact information without first receiving your explicit permission to do so.

Do we use cookies?

“Cookies” are small pieces of information stored by the web browser on your computer’s hard drive; they are used to assist in tailoring your return visits to a Web site, or to assist in monitoring Web site usage. Dundee Internet Services uses cookies to evaluate and improve the effectiveness of certain pages on our site. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search.

Log information:

When you use Dundee Internet Services, our servers automatically record information that your browser sends whenever you visit our website. These logs (known as server logs) may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications:

When you send email or other communication to Dundee Internet Services, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Affiliated sites and other Links:

We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to Dundee Internet Services, in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.

How can you update your personal information that we retain?

As a customer it is your responsibility to inform a Dundee Internet Representative of any changes to your contact information. If you subscribe to our mailing list, you can unsubscribe at any time by following the instructions at the footer of the mailing list’s email message.

Your company name:

With certain services, such as Web and List hosting, successful promotion in the worldwide marketplace depends on self promotion. We do post a list of selected customers on our web site for this purpose. If you purchase a Dundee Internet service per contract with us, we may include your company’s name on the appropriate Web site. This listing will also include a link to your company’s home page, if applicable. You can request to not be included in such listings by contacting us. If you prefer that we do not list your company, please call us at (888) 222-8485 or send email to and we will remove your company’s name from the list.

Information for all Dundee Internet List Hosting customers:

If we host your email list(s), you entrust us with your list information, including passwords, list membership and message content. Once we set up your list we will only access your list’s administrative interface when you ask a technical question or when we are alerted there is a possible problem.

Please note that we do not sell, rent, or trade your list information to anyone. Only employees of Dundee Internet Services who are responsible for supporting our List Hosting customers are granted access to the lists we host.

Exceptions to this include:

The need to release or transfer data in a few, special circumstances, when:

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, spamming, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.

If you decide to terminate your hosted list(s), we will erase your list membership once you have settled all outstanding invoices and have secured a copy for yourself. In addition, the servers we use for List Hosting are protected to attempt to prevent unauthorized access by outsiders.


If you have questions about the Dundee Internet Services, privacy policy, or believe that we have not acted within the spirit or letter of it, please send an email to

SPAM Policy

Dundee Internet is a permission-based email service provider and as such expressly forbids the transmission of unsolicited commercial email and unsolicited bulk email.

Dundee Internet Services believes in strong anti-SPAM (UCE) enforcement. We support the policy on Unsolicited Commercial Email (UCE) known as the CAN-SPAM ACT (Controlling the Assault of Non-Solicited Pornography and Marketing) and additionally will not tolerate, sanction, permit or assist in UCE distribution of any kind because of our respect for the Internet Community and our List Hosting customers. List owners who violate this policy are removed from our servers and may be held responsible for damages per our terms of agreement.

Dundee Internet Services SPAM relief effort:

We have existing and established relationships with major ISP’s (i.e. AOL, Yahoo, MSN etc.) and work with them as necessary if a SPAM issue arises.

We actively monitor our servers and check for compliance with our anti-spam policy as email is being distributed.

We research each new customer for past or potential SPAM issues.

We validate new customer lists proactively.

List owners are required to follow our AUP (Acceptable Use Policy).

We offer one on one marketing guidelines to help list owners grow their subscriber base in a friendly effective environment.

We are a member of Messaging Anti-Abuse Working Group.

Dundee Internet Services fully supports the following anti-spam organizations. – Coalition against Unsolicited Commercial Email (CAUCE) – Boycott Internet Spam – Network Abuse Clearinghouse

(ESPC): The Email Sender and Provider Coalition

Abuse of this policy may be addressed by sending your question or complaint to:

Terms of Service

These Terms of Service (“TOS”) apply to and shall be incorporated by reference into each List Hosting Service Contract made with Dundee Internet Services, Inc. (Hereinafter, “”) and the customer who is named in such List Hosting Service Contract(s) (Hereinafter, “Customer”). All references in this document stated as “TOS” shall be considered’s Standard Terms (of Service) and Conditions of Use.

Between the Customer and

1. Services

1. will provide the Customer access to its hosted product(s) and/or other services on a subscription basis as described in their applicable List Hosting Contract (Hereinafter Service Contract), with the understanding that their Service may be modified, upgraded, or enhanced from time to time. (Hereinafter “Services”) The Customer is solely responsible for their website content, email messages, or other materials they produce, and may provide to, to use in conjunction with their Services.

2. The Customer, at their sole discretion, may decide to obtain other software vendors/products/support/development, from one or more third parties, for use in conjunction with their Services. The Customer acknowledges and agrees that shall have no responsibility for such third-party involvement or their delivery.

3. Initial consultative services involving a employee, such as configuration assistance and one-on-one training, is available to the customer at no charge. Training sessions are limited to one training session per individual and or company unless an upgrade to the Lyris ListManager™ software or change in Customer personnel requires additional assistance from

2. Billing and Payment

1. Any written cost estimate or proposal provided to the Customer prior to execution of the actual Service Contract reflects’s then-current understanding of the Customer’s project requirements based on information disclosed by the Customer. If determines that time or materials will be in excess of those quoted in writing to the Customer (By email, postal mail, fax of text), additional charges must be authorized by the Customer in writing (By email, postal mail, fax of text), prior to’s performance or use.

2. Customer is invoiced for the fees for Services (the “Fees”) in accordance with the prices set forth in the applicable Service Contract Unless otherwise stated, all set-up and one-time Fees are due on or after the Effective Date, the date of the signed Service Contract, while list volume Fees will be invoiced the following month of Service (typically 30 days after Services were utilized). Minimum Monthly Fees are invoiced on or after the Effective Date of the signed Service Contract regardless of whether the Customer uses the Services as of that date.

3. All invoices, not subject to a good faith dispute, are due upon receipt, and shall be paid via credit card or check as specified in the applicable Service Contract. To the extent that Customer has a good faith dispute regarding any invoice, Customer shall, within ninety (90) days after the invoice date, provide with written notice of such dispute as well as reasonable supporting documentation (a “Notice of Dispute”). The parties shall promptly work together to resolve such dispute. If the Customer does not provide a Notice of Dispute within a ninety (90) day period, then Customer’s right to dispute such invoice shall be deemed waived. reserves the right to accrue interest on undisputed amounts not received within thirty (30) days after the invoice date, at a rate the lesser of: (i) one and one-half percent (1.5%) per month, or (ii) the maximum rate permitted under applicable law, from the date due until paid in full. If has not received any payment (and/or Notice of Dispute) within said thirty (30) day period, then, at their discretion, may suspend the Customer’s access to the applicable Service(s) and/or hosted data within five (5) business days prior to notifying Customer of their past due amount. Any suspension of Services will not relieve the Customer of their obligation to pay all amounts due.

4. The Fees set forth in each Service Contract are exclusive of any applicable sales, use, excise and similar taxes. will bill, and the Customer will pay, the amount of any such taxes assessed on the performance of any Services, excluding any tax related to the income of The Customer agrees to reimburse for any tax, as well as any interest and penalties levied against for the delivery of Services to the Customer.

3. Proprietary Rights

1. Customer shall retain all their rights, title and interest in and to any software, hardware, data, tools, techniques, or other materials that the Customer provides to in connection with the Services.

2. will retain all rights, title and interest in and to any software, hardware, data, tools, techniques, or other materials that it uses or develops in connection with its provision of the Services, subject to the Customer’s rights to the Customer Materials and Customer’s Confidential Information. The Services, and all of their elements, shall remain the property of, or where applicable,’s supplier. Customer shall have no right, title or interest therein except as specified above. All repairs, modifications, upgrades, and enhancements, including, without limitation any Customer suggestions for new features or functionality of the Services, are the property of

3. grants the Customer non-exclusive rights to use Services with the terms and conditions set forth in this agreement only. and the Customer agree there is nothing in any agreement that shall prevent from using the expertise, ideas, and know-how learned while performing the Services for any purpose, including providing similar services to third parties, provided that does not violate its obligation of confidentiality to the Customer.

4. The Customer shall own all the rights, title, and interest in and to any data that collects and stores on behalf of the Customer while providing Services (the “Data”). The Data shall be deemed Customer’s Confidential Information (defined below). Customer grants a nonexclusive, nontransferable right to: (a) capture and maintain their Data in connection with’s provision of Services to Customer and enforcement of its rights as described in the applicable Service Contract; customer acknowledges that may access Customer’s hosted membership list(s) in order to unsubscribe a member who has sent to a request that it do so, or a complaint to the effect that such member is unable or unwilling to unsubscribe themselves, or if the presence of such member’s email address on the list violates the terms of the applicable Service Contract.

5. and Customer trademarks, trade names, service marks, and logos, whether or not registered (“Marks”) shall be the sole and exclusive property of the respective owning party, which shall own all rights, title and interest therein. Each party may further: (i) use the other party’s name and/or logo within product literature, press release(s), social media, and other marketing materials; quote the other party’s statements in one or more press releases; and/or (iii) make such other use of the other party’s name and/or logo as may be agreed between the parties. Additionally, may include the Customer’s name and/or logo within its list of customers for general promotional purposes. Each party shall comply with the other party’s trademark use guidelines as such are communicated to the using party in writing and each shall use the other party’s Marks in a manner which is consistent with industry practice. Neither party grants to the other any title, interest or other right in any Marks.

If when Customer wishes anonymity, they must notify, call, fax, or use postal mail to inform of their request.

4. Obligations

1. Customer agrees to abide by all laws, rules, and regulations that are applicable to its use of the Services. Customer shall ensure that each Web site for which the Service is engaged contains or is linked to a privacy policy that governs its data collection and use practices. Customer has and will maintain all rights as shall be required to allow to provide the Services to Customer as set forth in the applicable Service Contract, including without limitation from advertisers, and to permit to collect and store the Data pursuant to the applicable Service Contract. Customer is responsible for the Customer Content.

2. Dundee.nets shall use reasonable efforts to make the Services secure. shall not make Customer’s passwords available to anyone who is not an authorized agent or employee of



1. Remedies

a. If Services do not conform to a warranty set forth in the above DISCLAIMER, then’s sole obligations (and the Customer’s sole remedies) shall be to (i) re-perform the Services in conformance with the warranty without charge to Customer; or (ii) refund the Fees paid by Customer for the nonconforming Services. shall provide (i) or (ii) within sixty (60) days following Customer’s written notice to that the Services do not conform to such warranty.

b. If any email Delivery does not conform to the warranty set forth in the above DISCLAIMER, then’s sole obligations (and Customer’s sole remedies) shall be to (i) modify the Email Delivery to conform to the specifications without charge to the Customer; or (ii) refund the fees paid by Customer for the nonconforming email Delivery. shall provide (i) or (ii) within sixty (60) days following Customer’s written notice to that the email Delivery does not conform to such warranty.



7. Indemnification

1. agrees to defend, protect, and hold Customer and its officers, directors, employees, and agents harmless from and against all damages, costs, liabilities, expenses. This includes without limitation reasonable attorney’s fees and settlement amounts incurred in connection with any suite, claim, or action by any third party (a “Claim”). In addition, that the technology used by to provide List Hosting Services (the “Lyris ListManager™, Lyris Inc.”) or any of the Materials, when used within the scope of the List Hosted Services, infringes any patent enforceable in the United States. Or infringes on copyright, trademark, or service mark of a third party and/or arising from or relating to’s gross negligence or willful misconduct.

2. The Customer agrees to defend, indemnify, and hold and its officers, directors, employees, and agents harmless from and against any and all damages, costs, liabilities, expenses. This includes without limitation reasonable attorney’s fees and settlement amounts incurred in connection with any suite, claim or action arising from or relating to the Customer’s breach of any of its obligations set forth in Section 4. OR Customer’s gross negligence or willful misconduct.

3. Each indemnifying party’s responsibilities as set forth in this Section 7 are subject to the other party: to give the indemnifying party prompt written notice of any such Claim. Or giving the indemnifying party sole control over the defense and settlement of any such Claim, AND providing full assistance for the defense of any such Claim, at the indemnifying party’s cost.

8. Term & Termination

1. Unless earlier termination of Services occurs (Section 8.2), the term of each Service Contract shall begin on the Effective Date (as define within the Service Contract) and continue for the period specified: The first three months of usage or one year. For any reason, the Customer may stop using Services within the first three months of use without further obligation to If service continues after three months, the contract term is then understood to be 12 months from the Effective date and will expire one year from that date. (“Minimum Term). Unless the applicable Hosting Contract otherwise provides, the Service Contract shall automatically renew for successive and consecutive 12 month periods (each a “Renewal Term”), unless either party provides written notice of nonrenewal no fewer than ninety (90) days prior to the expiration of the then-current Minimum Term or Renewal Term.

2. Either party may terminate the Service Contract for the other party’s breach of a material obligation by providing at least a thirty (30) day prior written notice of the breach as provided in Section 9 below. However if the breaching party cures the breach within the thirty-day notice period, the Service Contract shall not terminate. If Customer’s use of the Services are in violation of any terms of the Service Contract or adversely impacts’s ability to provide services to other customers, may; (i) Immediately suspend the Customer’s use of the Services and provide written notice of the suspension to the Customer; and/or (ii) terminate the applicable Services upon written notice to the Customer, reasonably describing the violation; such termination to be effective if the violation is not cured within three (3) days of the date the notice is delivered to the Customer. However, this timeframe may change due to the nature of the violation. In the event of termination by, the Customer shall pay to all amounts due and owing under applicable Services as of the termination date (including any fees relating to the unexpired portion of the Minimum Term or then-current Renewal Term).

3. Any notice of the Customer’s election to terminate Services must be sent via email to Dundee.nets customer service cancellation address:

4. Upon termination, each party shall immediately return to the other, all Confidential Information in its possession, subject to any remaining rights in such property that may exist under applicable Services Contract. reserves the right to hold and prevent the copying and/or export of the Customer Data until all undisputed amounts owing by the Customer under the applicable Service Contract are paid in full. If exercises its right to discontinue or disable Services as provided in a Services Contract and, within six (6) months thereafter, Customer has not paid all undisputed amounts owing, shall then have the right to delete such Data.

9. Notices

Except for Customer’s notice of termination of any Services (Section 8 above which shall be via email to, notices to and by all parties shall be sent via: (i) personal delivery; (ii) certified mail, return receipt requested; (iii) recognized overnight courier with a printed confirmation of receipt; (iv) facsimile at the fax number noticed on the cover page of the applicable Service Contract (or such other fax number as a party may designate by written notice delivered in accordance with this provision); or (v) email at the address indicated on the cover page of the applicable Service Contract (or to such other address as a party may specify by written notice sent in accordance with this provision).

10. Confidential Information

“Confidential Information” shall mean any non-public information of the other party that is designated as confidential, or that the receiving party knew or reasonably should have known was confidential. The terms and conditions of each Service Contract shall be considered and the Customer Confidential Information.

Confidential Information shall not include any information which a party can demonstrate (i) was rightfully in its possession prior to the date of disclosure to it by the other party; (ii) at the time of disclosure or later, is published or becomes part of the public domain through no act or failure to act on the part of a party; (iii) a party has developed independently without reference to any Confidential Information of the other party; or (iv) came into such party’s possession from a third-party who had a bona fide right to make such information available.

The party receiving Confidential Information will not at any time release to any person (or use it) except as expressly permitted in the appropriate Service Contract. Each party shall limit disclosure of Confidential Information to its employees or agents who have a need to know related to the parties’ business relationship. A receiving party may disclose Confidential Information of the other party as required by court order or other compulsory legal process, provided that the receiving party first notify the other party of the obligated disclosure as soon as reasonably practicable: advance of the compelled disclosure.

Upon termination of a Service Contract, the recipient of Confidential Information shall promptly deliver to the other party or destroy any and all such information in its possession or under its control, and any copies made except by prior written authorization. The recipient of Confidential Information may retain, subject to these Terms, a copy of the Confidential Information as required for compliance with its internal recordkeeping requirements and shall not be deemed to have violated its obligations with respect to returning or destroying Confidential Information to the extent such Confidential Information is located on electronic back-up in accordance with such recipient’s normal procedures for backing-up data and where such back-up is not accessible to such recipient’s employees or officers other than those employees and officers whose duties relate to information technology support for the recipient.

11. General

1. Each Service Contract is governed in all respects by the laws of the State of Michigan. The exclusive jurisdiction and venue for all disputes arising out of or relating to any Service Contract shall be the state and federal courts located in Monroe County, Michigan. The prevailing party in any such dispute shall be entitled to attorneys’ fees and its litigation or related expenses in any suit or proceeding with respect to the subject matter of a Service Contract, arising from, or related to it, or to interpret or enforce the Service Contract. In the event the Customer is outside of the United States, where the Agreement is in conflict with local law, the Agreement will be governed by local law.

2.’s relationship with Customer is that of an independent contractor, and nothing is construed, to create a partnership, agency, joint venture or employment relationship.

3. All notices permitted or required under a Service Contract shall be in writing and shall be by personal delivery, facsimile transmission, electronic mail, overnight courier, or US mail, and deemed received upon personal delivery, acknowledgment of receipt of facsimile transmission, when sent upon email transmission, the promised delivery date after deposit with overnight courier, or five (5) days after deposit in the US mail. Notices shall be sent to the person who has signed the Service Contractor to any other person or address as either party may specify in writing. Each party shall deem a document faxed to it as an original document.

4. If any provision of these Terms or any Service is unenforceable or illegal under any applicable law or is so held by applicable court decision, such unenforceability or invalidity shall not render the Service Contract unenforceable or invalid as a whole. In such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or court decisions. Provisions that should reasonably be considered to survive termination of a Service Contract shall survive.

5. Neither party shall be accountable under the Service Contract because of any failure or delay in the performance of its obligations (except for the payment of money) because of any cause beyond the reasonable control of such party.

6. Neither party may assign, voluntarily, by operation of law or otherwise, any rights or obligations under the Service Contract without the other party’s prior written consent.

12. Entire Agreement; Modification

Each Service Schedule completely and exclusively states the agreement of the parties regarding its subject matter. Each Service Schedule supersedes, and its terms govern, all prior proposals, agreements, or other communications between the parties, oral or written, regarding its subject matter. Neither these Terms nor any Service Schedule shall be modified except by a subsequently dated written amendment signed on behalf of each party by its duly authorized representatives, and any provision on a purchase order purporting to supplement or vary the provisions of a Service Schedule shall be void. Any handwritten modification to a Service Schedule shall be void unless the person signing said Service Schedule on behalf of initials such handwritten modification