FAQ

How long does a website take to set up?

The initial setup of your hosting can take up to 24 hours.

Where are you located?

Michigan

Who has ownership of the domains we register through Digital Web Leprechauns™?

The person who registered the site.

Is there a difference between a domain and a subdomain?

A domain is the name of the website or URL, and is sometimes called the host name. www.dwli.net is our domain and website.

Subdomain is a second website, with its own unique content, but there is no new domain name. http:// help.dundee.net is an example of a subdomain.

I have three domains, can I host them with one hosting plan?

Perhaps, drop us a note: paddy@dwli.net

Can I have a static IP address?

Yes

Do you offer private registrations?

Yes

Why the name Digital Web Leprechauns?

We have hosted websites since 1997, normally under the domain of Dundee Internet Services. In 2001, we registered a domain www.dwli.net intending to use it for another project. As a web site host, we have worked with many different people from a variety of industries. Hosting for some strange, (very strange), small businesses, individuals, big corporations and non-profit organizations. Some people told us they were lucky to find us, wish they knew we were around before they signed contracts with other hosting firms, consider it magic how fast everything appeared and so on – so being the majority of us are Irish, lucky to work at such a great company and love the magic of the Internet (plus the four letter domain we owned) Digital Web Leprechauns™ fit us perfectly.

FAQ For Municipalities

Who provides support when something breaks?
Some vendors provide support through a centralized ticket system, while others offer direct support from the same team that built and hosts the site. It’s important to understand whether your staff will be working with a shared vendor queue or a direct, local provider who knows your site.

Do we own our website and content?

With open platforms like WordPress, municipalities retain full ownership of their website, structure, and content. Proprietary systems typically restrict access to the CMS and may limit how content can be exported or moved in the future.

Is there an annual licensing or platform fee?

Many municipal website vendors charge an ongoing platform or licensing fee in addition to hosting and support. Ask whether costs are tied to software licensing or strictly to services you choose to use.

Are we locked into a long-term contract?

Some platforms require multi-year contracts. Others allow municipalities to continue services month-to-month or annually. Understanding contract terms helps avoid surprises later.

How easy is it for staff to make updates?

Ask whether everyday updates—such as posting agendas, minutes, notices, or news—can be done easily by clerks and staff without ongoing vendor involvement or retraining.

How are agendas, minutes, and public records organized?

A structured, date-based approach makes it easier for residents to find information and helps staff maintain records consistently over time. Template-based systems may require more manual organization.

What happens if we want to change providers in the future?

This is a critical question. Ask how easily your website and content can be moved if your needs change. Platforms that avoid vendor lock-in give municipalities greater long-term flexibility and control.

Question not found here?